Our policy is to ship every Web Store order within 48 hours (or 2 business days). However, we sometimes miss this mark and have to hold items longer than this due to regular job business travel. If we ever have to hold your order for more than 5 business days, you will be contacted by phone or email explaining the reason for the delay. Please note that shipping days are calculated in business days. We are closed during the weekends and most U.S. Federal holidays. If you place an order during such time, it will not be received until the next business day.

All orders are shipped from:

Tiger Productions Diorama Products
488 SE Andrews Drive
Lake City, Florida 32025
United States

U.S. / Canada
Orders Between	And	Pay
$0.00	$20.00	$6.00
$20.01	$50.00	$7.00
$50.01	$100.00	$8.00
$100.01	$150.00	$10.00
$150.01	$200.00	$14.00
$200.01	$250.00	$16.00
$250.01	any amount	15.0% of order total
International U.S. Air Mail
Orders Between	And	Pay
$0.00	$50.00	$12.00
$50.01	$100.00	$20.00
$100.01	$150.00	$25.00
$150.01	$200.00	$30.00
$200.01	$250.00	$35.00
$250.01	any amount	20.0% of order total

Due to a large increase in lost orders by our sister companies, we now require delivery confirmation for ALL domestic orders under $100, and insurance on ALL domestic orders over $100. Domestic insurance rates start at $1.30 and range to $3.20 depending on the dollar amount. If your insured order is lost, we cannot initiate a claim for 30 days AFTER it was shipped. We, as the shipping agent, are responsible for initiating this claim. We are also the recipient of any settlement awarded by the insurance company. After the claim is settled, we will either replace your lost order, or issue you a full refund of your purchase. We can no longer provide replacement items for "lost orders". If you have a problem with a "lost order" that had a delivery confirmation or insurance we will be glad to provide proof of that information. Sorry my friends, due to some all must pay.

We ship ALL orders inside the U.S. by U.S. Priority Mail. This service normally takes 2-3 business days. However, the Post Office states that it may take up to 10 days for delivery. Please allow at least 2 weeks for delivery if you live inside the U.S.

Due to a large increase in lost orders by our sister companies, we have changed our policy for shipments outside the U.S. ALL orders under $100 will have no additional charges added. HOWEVER, we cannot trace, and are NOT responsible for these orders if they are lost in the mail. ALL orders outside the U.S. over $100 MUST have insurance. Insurance rates are $1.30 to $8.20 for Canadian orders and $1.85 to $11.60 for all other countries. If your insured order is lost, we cannot initiate a claim for 30 days AFTER it was shipped. We, as the shipping agent, is responsible for initiating this claim. We are also the recipient of any settlement awarded by the insurance company. After the claim is settled, we will either replace your lost order, or issue you a full refund of your purchase.

The U.S. Postal Services has changed its policy toward the type of boxes it will accept for overseas packages. As a result, ALL orders outside the U.S. will have an additional $1 added to their shipping charges to cover these costs.

All orders will be shipped between 4-5 business days. We ship ALL orders outside the U.S. by U.S. Global Priority Mail (airmail). This service normally takes 4-10 business days to reach customs in your country. HOWEVER, the Post Office says it may take up to 14 business days. Most of the orders we ship to our customers outside the U.S. arrive in 2-3 weeks. We would appreciate you allowing 4 weeks for delivery before contacting us about your order. NOTE: We have NO control over packages once they reach the customs department in your country. Once your package reaches customs, we CANNOT track your package. We are NOT responsible or liable for any package that is left unclaimed in customs.