We guarantee 100% customer satisfaction. If you receive damaged, defective or incorrectly shipped merchandise, we will gladly replace the order, or damaged, defective parts. If we are unable to correct your problem to your satisfaction, we will gladly provide a full refund of your purchase and shipping charges upon return of the products you purchased. To be eligible for a refund, all items must be returned in their original packaging, and in the same condition that you received it.

We are NOT responsible for any uninsured items that are lost or damaged during shipping. Any and all claims for uninsured items lost or during shipping should be directed toward the carrier. We are VERY concerned with customer service and satisfaction, and we will do everything we can to help with shipping problems. If your order is lost in the mail, please notify us. We have a very good relationship with our postmaster general, and we will do everything possible to help you find and/or retrieve your package.

All returns should be sent to the following address:

Tiger Productions Diorama Products
488 SE Andrews Drive
Lake City, Florida 32025
United States
E-mail Address: tigerdio at bestweb.net
Phone/Fax: (386) 754-4195